If you have any issues with Marvel: Avengers Alliance, please refer below to learn how to report a ticket to Playdom's support page. This way, players will be able to notify Playdom's engineering team and support. You may also report any error you can find here.
◄Back to Marvel: Avengers Alliance FAQ, Tips, Tricks and Strategy Guides List
◄Back to Marvel: Avengers Alliance FAQ, Tips, Tricks and Strategy Guides List
- Marvel: Avengers Alliance Support -
Playdom's Support Page
- Click here: Create or Log in to Playdom's Support Page
- Please Note: You will not be able to contact support until you create and log in using your
Playdom.com account.
- Once you are logged in, click on the 'Support' button in the banner at the very top of the site,
- Click once again on the 'Log In to Ask a Question' button at the top right corner. If you can't
find it, skip this step.
- A Help box will appear at the bottom right side of the page. Similar to the below pic.
all the information requested and submit your ticket. You should receive a reply from one of our representatives within 72 hours.
Marvel: Avengers Alliance Known Issues
- If you are experiencing one of the following issues, Playdom is currently looking into the
problem and will notify the community via the forums and the support portal with any updates.
- Issues on this page can only be resolved by Engineering team and not by Support.
List of Known Issues:
- Unable to slot ISO-8 - button is grayed out.
- Unable to access Store, Research or PVP - buttons are grayed out.
- Unable to change heroes and or agent equipment before fight - buttons do not appear.
- Previously purchased Phoenix and cannot access her Premium Mission.
- Completed research but associated item is still locked.
- Players are being forced to refresh their game client during and or shortly after completing
a task, action, etc.
- Losing Energy/Progress and or currency when game freezes, crashes, refreshes, etc.
- DATA POST ERROR preventing some users from playing the game.
- Unable to access next Chapter/Mission.
- Agent names with special characters or symbols in their names do not load properly in the
User Interface.
- 4th Weapon Slot Unlocking Prematurely resulting in a trapped weapon.
- Unable to upgrade Jet due to Refresh Error.
- Unable to progress past the tutorial - do not have EMP grenade needed to progress.
- Unable to progress past the tutorial - green arrow points to Air Traffic Control Mission but
users are unable to complete this quest.
- Cannot find Ally on Friends list / Can only visit Top 50 neighbors/friends/allies.
- ISO-8 bonuses not properly applying to agents or heroes.
- Agents making erratic movements when not engaged in battle.
- Unable to train Hero - 'Buy Uniform" option is listed where 'Start Training' should be.
- Tier III Uniforms are not appearing in the store.
- Heroes stuck in busy state when they are not actually busy (Some users have reported that
the information in this article has helped resolve this issue).
- Game Not Loading (Please use our recommended browsers: Chrome, Safari, Firefox and
review the information provided here).
- Game Crashes out due to Flash Player Crash (Ensure your version of Flash is up to date).
- Can only access 3 minute remote ops missions.
- Cannot accept all gifts/messages (Please visit this article).
- Shockwave Stops Responding (Please check this article).
- Cannot accept additional Distress Calls (Please read this article).
- Not receiving XP for Remote Operations (Please read this article).
Source: Marvel: Avengers Alliance Know Issues
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